Frequently Asked Questions
Everything you need to know about bringing comfort and style to your home.
What is the standard shipping timeframe for furniture and decor?
Standard orders are processed within 2-3 business days. Depending on your location, delivery typically takes 5-7 business days, though larger furniture items may require scheduled freight delivery.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for returns.
Do you offer assembly services for large furniture pieces?
Yes, we offer White Glove Delivery for an additional fee, professional assembly, and packaging removal to ensure your new home additions are set up perfectly.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your shipment in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, and interest-free financing options through Affirm and Klarna for larger home investments.
Are your textiles and wood products sustainably sourced?
Hallmark is committed to sustainability. Many of our collections feature FSC-certified wood and OEKO-TEX certified textiles to ensure safety for your home and the environment.